- If an ESI Data Center* has an outage, call data
A Comprehensive Cloud Unified Communications Suite Disguised as a Phone Solution
Enterprise Features without Breaking the Bank
The ESI eCloud PBX™ is an award-winning hosted phone system that saves companies both time and money, providing increased scalability and allowing the solution to grow alongside their business.
Now more than ever, businesses need the ability to manage a distributed workforce with critical flexibility and business tools to work from anywhere the job requires.
Proud winner of the '2023 Teleworking Excellence' Award by Internet Telephony magazine!
With ESI Intellitouch™, the unique system-level UC integration between ESI solutions and phones, any changes made on one device are automatically updated across all other connected devices linked to that user, including mobile smartphones, desktop phones, and the online dashboard.
The ESI eCloud PBX™ Hosted VoIP Solution includes the following Unified Communications products (some may require add-ons):
- ESI Access™ Facility Entry Control
- ESI Click-to-Call™ Chrome Browser Extension
- ESI CommConnect™ CRM Integration
- ESI eCloud Call Center™ Advanced Features
- ESI eConsole™ User Dashboard
- ESI Fax for eCloud™ Online Faxing Application
- ESI ePhoneGO 2™ Smartphone Application
- ESI Enterprise Meetings™ Video Conferencing (Coming soon)
- SMS (Bulk) Campaigns by MessageMedia
- ESI Webphone™ Online Softphone
- Automated Attendant (Multi-Language) with Speech Recognition
- Automatic Software Updates
- Busy Lamp Field (BLF)
- Button Programming via eConsole™
- Call History with Caller ID
- Call Management Controls
- (Forward, Hold, Mute, Park & Transfer)
- Call Center Features*
- Call Queues, Routing & Scheduling
- Call Recording
- Call Screening
- Chat (Internal) & SMS Messaging
- Click-to-Call Chrome Extension
- Company Directory
- Contacts Management
- "Cradle-to-Grave" Call Details
- Direct (DID) Number
- Do Not Disturb (DND)
- e911 Management
- Faxing & Fax Management*
- Find Me, Follow Me
- Hot-Desking
- Multi-Call Handling
- Music-on-Hold (MoH) Management
- Personal Conference Bridge
- Presence Status (Internal)
- Private Calling
- Quality of Service (QoS) Tools
- Robocall Mitigation
- Single Sign On (SSO) & Multi-Factor Authentication (MFA)
- Smartphone App (ePhoneGO 2™)
- Softphone (Webphone™)*
- SMS (Bulk) Campaigns**
- SMS Texting
- Text-to-Speech
- Unlimited Local & Long Distance Calling‡
- U.S.-based Support & Online Cloud Status
- Video Conferencing (Coming soon)
- Visual Voicemail™
- Voicemail Downloading & Saving
- Voicemail Greetings &
- Password Management
- Voicemail-to-Email
- Voicemail Transcriptions
- Web-based Administration (eConsole™)
* May be included in certain seats, or an add-on.
** Separate service available through ESI, but not integrated with Cloud solution.
‡ U.S., Canada, and Mexico. Some restrictions apply. is automatically re-routed to keep calls flowing.
